The Big Picture

TCS has entered into a strategic partnership with Salling Group (Denmark’s leading retailer) to drive a full-scale IT transformation — shifting traditional legacy systems to a modern, AI-powered cloud environment. This collaboration touches everything from core ERP to front-line customer experience.

Core Objectives

• Hybrid Cloud Migration: Transitioning Salling Group’s business-critical workloads into a flexible, secure hybrid cloud setting to enhance scale and resilience.

• AI-Enhanced Operations: Embedding AI across IT functions — from automation to proactive incident detection — aimed at boosting efficiency and reducing downtime.

• ERP Optimization: Upgrading SAP and other core business systems for sleek, performance-led operation.

• Customer Engagement Boost: Modern IT infrastructure designed to offer seamless shopping experiences across Salling’s stores and digital channels.

 What Sets It Apart

• AI-Designed for Retail: Leveraging TCS’s proven AI frameworks—think ignio™ and Cognix™—to bring intelligent automation into Salling’s IT toolkitnttdata-solutions.com+12tcs.com+12business-standard.com+12tcs.com.

• Cloud Migration at Scale: TCS will drive a phased move to cloud-first operations, ensuring minimal disruption and enabling future-ready architecture.

• Customer-First Tech Rollout: TCS’s retail-centric solutions—like Omnistore™—will be instrumental in creating a unified digital shopping experience

 Expected Outcomes

• Operational Efficiency: Fewer manual IT processes and quicker issue resolution.

• Retail Agility: Faster rollout of new features and store-level innovations.

• Enhanced CX: Consistency and stability in customer-facing systems.

• Data-Driven Insights: Cloud and AI integration will power smarter merchandising, inventory, and personalization.

5. To Know Going Forward

• Phased Rollout: We can expect a step-by-step implementation—starting with back-office systems, moving to infrastructure, then customer-facing apps.

• Staff Empowerment: Cloud and AI ups-killing programs for TCS + Salling IT teams will form a critical part of the partnership.

• Future Horizons: This initiative may pave the way for upcoming AI-powered features—like demand prediction, self-checkout, and strategic store layout optimizations.

🔎 Conclusion

By combining retail domain expertise with cutting-edge cloud and AI capabilities, TCS is helping Salling Group modernize its IT backbone—improving operational efficiency, digital resilience, and the overall shopping experience. This is a textbook example of how legacy retailers can reinvent themselves through tech transformation.