Brand Pixlr

At BrandPixler, we strive to provide excellent service to our clients. We understand that sometimes situations arise where you may need to request a refund or return a product. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are processed.

1. Services

a. Service Satisfaction Guarantee
  • If you are not satisfied with the service provided, please contact us within 7 days of the service completion date to discuss your concerns. We will work with you to resolve the issue to your satisfaction.
b. Refund Eligibility
  • Full refunds are available if the service was not delivered as agreed upon in the initial service agreement.
  • Partial refunds may be issued if the service was partially completed or did not meet the agreed-upon standards.
  • Refund requests must be submitted within 14 days of the service completion date.
c. How to Request a Refund
  • To request a refund, please contact our customer service team at [insert contact information]. Provide your service details, the reason for the refund request, and any supporting documentation.

2. Digital Products

a. Digital Product Satisfaction Guarantee
  • If you experience any issues with a digital product purchased from Pixler, please contact us within 7 days of purchase. We will provide support to resolve any issues you may have.
b. Refund Eligibility for Digital Products
  • Refunds for digital products are only available if the product is proven to be defective or not as described.
  • Refund requests must be submitted within 14 days of purchase.
c. How to Request a Refund for Digital Products
  • To request a refund, please contact our customer service team at [insert contact information]. Provide your purchase details, the reason for the refund request, and any supporting documentation.

3. Physical Products

a. Return and Refund Eligibility for Physical Products
  • Physical products can be returned within 30 days of receipt if they are in their original condition and packaging.
  • Refunds will be issued once the returned product is received and inspected.
  • Shipping costs for returns are the responsibility of the customer unless the product was defective or incorrect.
b. How to Return a Physical Product
  • To return a physical product, please contact our customer service team at [insert contact information] for a Return Merchandise Authorization (RMA) number.
  • Include the RMA number and a copy of the original receipt with the returned product.
  • Ship the product to the address provided by our customer service team.

4. Non-Refundable Items

  • Gift cards
  • Downloadable software products
  • Services that have been fully completed and delivered

5. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us at:

  • Email: business@brandpixlr.com
  • Phone: +91 72918 74372
  • Mailing Address: 237, 7th Avenue, Gaur City, Gr. Noida West – 201318 (Uttar Pradesh)

Thank you for choosing BrandPixler. We value your business and aim to ensure your complete satisfaction with our services and products.