At BrandPixler, we strive to provide excellent service to our clients. We understand that sometimes situations arise where you may need to request a refund or return a product. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are processed.
1. Services
a. Service Satisfaction Guarantee
- If you are not satisfied with the service provided, please contact us within 7 days of the service completion date to discuss your concerns. We will work with you to resolve the issue to your satisfaction.
b. Refund Eligibility
- Full refunds are available if the service was not delivered as agreed upon in the initial service agreement.
- Partial refunds may be issued if the service was partially completed or did not meet the agreed-upon standards.
- Refund requests must be submitted within 14 days of the service completion date.
c. How to Request a Refund
- To request a refund, please contact our customer service team at [insert contact information]. Provide your service details, the reason for the refund request, and any supporting documentation.
2. Digital Products
a. Digital Product Satisfaction Guarantee
- If you experience any issues with a digital product purchased from Pixler, please contact us within 7 days of purchase. We will provide support to resolve any issues you may have.
b. Refund Eligibility for Digital Products
- Refunds for digital products are only available if the product is proven to be defective or not as described.
- Refund requests must be submitted within 14 days of purchase.
c. How to Request a Refund for Digital Products
- To request a refund, please contact our customer service team at [insert contact information]. Provide your purchase details, the reason for the refund request, and any supporting documentation.
3. Physical Products
a. Return and Refund Eligibility for Physical Products
- Physical products can be returned within 30 days of receipt if they are in their original condition and packaging.
- Refunds will be issued once the returned product is received and inspected.
- Shipping costs for returns are the responsibility of the customer unless the product was defective or incorrect.
b. How to Return a Physical Product
- To return a physical product, please contact our customer service team at [insert contact information] for a Return Merchandise Authorization (RMA) number.
- Include the RMA number and a copy of the original receipt with the returned product.
- Ship the product to the address provided by our customer service team.
4. Non-Refundable Items
- Gift cards
- Downloadable software products
- Services that have been fully completed and delivered
5. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us at:
- Email: business@brandpixlr.com
- Phone: +91 72918 74372
- Mailing Address: 237, 7th Avenue, Gaur City, Gr. Noida West – 201318 (Uttar Pradesh)
Thank you for choosing BrandPixler. We value your business and aim to ensure your complete satisfaction with our services and products.